The City of Napavine offers online utility bill payments using a third party vendor, GovPay.net provides fast, easy and secure methord of payment anytime, anywhere with a credit/debit card or electronic check (Echeck). There are fees for this service. If using a credit/debit card a 2.25% fee of the transaction amount with a minimum of $1.00. If using an Echeck a flat fee of $1.00. To access GovPay.net website click the link provided below.
There is a secure drop box for payments to the right side on the front door to city hall on the face of the building.
UTILITY BILLING POLICIES
Utility Billings are issued every even month of the year on the 1st and due on the 25th of the month. The city is not responsible for lost or damaged bills by the US Postal Service. If you do not receive your bill, please contact city hall at 360-262-3547 ext. 228 or ext. 213. Failure to pay a utility bill by the due date is subject to a ten percent (10%) late fee. Late Fee's must be paid to avoid a shut off fee of $25.00 which is due by the 5th of the month following the regular billing cycle. Staff cannot deviate from the policies set by city council.
13.02.190 Responsibility for water service rate charge.
All accounts for water shall be kept in the name of the owner of the premises for which service is installed unless the property owner requests to have statements for service rate charges mailed to a tenant, lessee, or agent, but such mailing shall not relieve the property owner from liability for payment of water service rate charges incurred.
Chapter 13.12 - PAYMENT OF UTILITY SERVICE CHARGES
13.12.010 Method of billing and payment.
Payment of water and sewer service, in accordance with applicable provision(s) of city ordinances establishing the rates and charges for such water and sewer service as now exist or hereafter may be amended, shall be due twenty-five days (25th) after the date of the month the billing or statement is mailed to the user of such services. Water statements for utility services will be mailed to the customers on a bimonthly basis on each even month of the year on the first day. All water statements are to be paid either by mail, phone, online or in person to the city at the billing office.Unpaid statements become delinquent on the twenty-sixth (26th) day after the date of the billing statement, or at 5 p.m. on the next full business day. A delinquency charge shall be added to each unpaid account of ten percent of the balance owing or a minimum of five dollars ($5.00). A delinquent notice shall be mailed and payment of the delinquent balance must be received by the thirty-fifth (35th) day to avoid service interruption. Failure of any customer to pay any portion within twenty dollars ($20.00) of the amount owing, including the delinquency charge, after the thirty-fifth (35th) day, or the next business day of the billing statement shall constitute a delinquency for which the water or sewer service shall be terminated and the utility connection disconnected by the city pursuant to applicable ordinances. On the next business day, a list of remaining delinquent accounts shall be compiled and the list given to the public works director or designee; it shall be his duty to immediately thereafter shut off the water service to such delinquent premises. The charge for shutoffs for non-payment of a utility bill shall be twenty-five dollars ($25.00).
In addition, on the fortieth day after the billing statement the customer will be subject to a collection notice and thirty days thereafter the account will be forwarded to a collection agency. The amount of such delinquent charge remaining unpaid shall constitute a lien upon the real property to which the utility services are provided
13.12.020 - Advance payments.
A. Users of water and sewer utility services provided by the city may, at their option, pay to the city at any time prior to the billing date, as an advance payment, the actual or estimated utility service charges for water and sewer service to be billed for the month or next succeeding month during which such charges are incurred.
B. Any user desiring to make an advance payment for utility service charges shall so inform the office of the city clerk-treasurer each month such advance is to be made. If the service charges for the current month have been determined, the clerk-treasurer shall prepare an estimate of the amount to be billed and the estimated amount shall be paid. The amount estimated shall be based on prior service charges incurred by the user during prior months, or, in the event of a first billing, the estimate shall be based on the average service charges incurred during prior months by similar users. Any users desiring to make an advance payment for the service charges to be incurred during the next succeeding month shall pay an estimated amount which shall be computed as provided in this section. In the event the estimated amount paid exceeds or is less than the actual service charges incurred, any excess amount paid in advance shall be credited to the next succeeding billing for utility service charges, and any amount not paid in advance shall be added to the next succeeding billing for utility service charges.
13.12.030 - Delinquency charges—Penalty.
The city shall disconnect water and sewer service to any user on the fifth of the month after the mailing of a past due notice, or the next business day. The charge for shutoffs for non-payment of a utility bill shall be twenty-five dollars ($25.00).
In addition to the delinquency penalty set forth in subsection A of this section, the following charges are established with respect to the following actions:
1. Reconnecting service due to shut off of unpaid utility bill, ten dollars ($10.00);
2. Production of duplicate billing statement, one dollar ($1.00).
13.12.040 Alternative method of payment.
Users of utility services provided by the city may, at their option, pay to the city at any time prior to the billing date, as an advance payment, toward the actual or estimated utility service charges for water, sewer, and storm service to be billed for the month or next succeeding month during which such charges are incurred.
In the event the amount paid exceeds or is less than the actual service charges incurred, any excess amount paid in advance shall be credited to the next succeeding billing for utility service charges, and any amount not paid in advance shall paid in full by the due date. All unpaid balances shall be considered delinquent and subject to delinquent fees and penalties as established by city ordinance.
13.12.050 Charge for special improvements.
Where special improvements or upgrading projects have been installed and the costs or portion of the costs of such improvements are determined to be financed by user charges from the customers served, or by benefitting from such improvements, such customers shall be responsible for an additional charge to be added to their water use charges and included in their water bill statement. The amount of this additional charge shall be as determined and established by the city council for the specific improvements or upgrading project. Such additional charge shall be to satisfy all debt service requirements and other related costs only.
13.12.060 Order for crediting incomplete utility bill payments.
When payment has been made for only part of the total amount owed on combined utility bill, or for any reason payment of the total amount(s) owed on a combined utility bill has not been made, the city shall satisfy or credit such partial or incomplete payments to or toward amounts owed for sanitary sewer services, any delinquency charges, fines or penalties, and/or service charges that may be owing, prior to applying or crediting any portion on the amount paid toward charges owed for water service.
All water rates shall be charged against the premises for which the service was installed. Any and all charges provided for, when the same become delinquent and unpaid, shall constitute a lien against the premises to which the same has been furnished. Enforcement of a lien and collection of a lien shall include, but not be limited to, the right to stop service and deny service thereafter to any and all owners and/or occupants of the premises until the charges for service and/or other charges have been paid in full.
In cases where the occupant of the premises moves to another location within the system and applies for water at the new location, services shall be denied at such location until and unless any statement for service against the first location is fully paid.
If any such charges are not paid, the city may record a lien at the office of the county auditor against the property for which the service was installed. Such lien shall include the delinquent charges and such customer shall be responsible for all costs incurred by the city, including reasonable attorney's fees for preparing the lien and the fee for recording the lien.
Failure to receive mail will not be recognized as a valid excuse for failure to pay charges due. Notice of change in ownership of property and change in mailing address must be given in writing by the property owner or his agent to the city.